Our Terms and conditions

Shipping and delivery

We ship our products through USPS (United States Postal Service). We guarantee a secure shipment throughout the country, with a personalized tracking number so you know where your product is located at all times.

Cost of shipments to the entire United States (including USPS taxes)

  • From 0 kg to 0.80 kg -> 7.15 USD
  • From 0.80 kg to 4 kg -> 13.60 USD
  • From 4 kg to 31.75 kg -> 18.85 USD

*Coming soon international shipments *

Shipping Charges

Shipping charges will be added to your invoice after your order is packed and weighed.

Shipping methods in continental us

We ship via the United States Postal Service. In the continental US, if your order will fit in a US Priority Mail box, we will ship by Priority Mail unless you give us instructions that you prefer another method. On larger orders that don't fit in Priority Mail boxes, we will ship by US Parcel Post. Depending on what you order, your order may arrive in multiple boxes.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

Return policy

You must email us within 1 day of receiving your order to report damaged items or obtain a Return Authorization before sending any returns, and your return must be received within 7 days. Returns will NOT be accepted after 7 days. NO EXCEPTIONS.

You must contact us via email info@itelementdesigns.com to make arraignments for any returns. Please do not take it upon yourself to simply return any merchandise without contacting us first and waiting for our instructions, or you will void any and all return rights. We will provide instructions to you via email on how, when and where to return the merchandise if a return is necessary.

We also do not reimburse the shipping and handling charges on the original order, and you are responsible for the return postage.

We recommend that you obtain a Delivery Confirmation slip so the package can be tracked, and insure the contents. We are not responsible for returns that have gone astray.

All returns must be received in their original package and be in sellable condition. Opened, used, dirty, worn, or sun faded items will not be accepted and we will charge you for the return postage costs. If the item was sold in a minimum quantity, ALL items in that quantity must be returned in order to get a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

Returns can be returned to:

  • It Element, LLC
  • PO Box 1419
  • Stone Mountain, GA, 30086

Our office and warehouse are closed on weekends and the following holidays:

  • New Year’s Day (January 1)
  • Martin Luther King Jr Day (third Monday in January)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4)
  • Labor Day (first Monday in September)
  • Thanksgiving (fourth Thursday in November)
  • Christmas Day (December 25)

When New Year’s Day and Christmas Day fall on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.

Product disclaimer

Handmade Product Disclaimer for It Element, LLC

ATTENTION: PLEASE READ ALL THESE PROVISIONS (“TERMS”) CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES YOUR AGREEMENT AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

It Element Designs products are handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans, and based on craft styles that are centuries old. There may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your It Element Designs handicraft special and truly one-of-a-kind.

The product images on the It Element Designs website may differ from the products you receive due to variations in electronic screens settings (computer/laptop/tablet/Smartphones).

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. You may request a photo of the item by contacting It Element Designs at info@itelementdesigns.com